All sales are final. We do not do returns or refunds. Feel free to contact us about any concerns via our email through contact page.
All B3T SilverCo pieces are handmade to withstand time. As they are fragile, I am not responsible for broken stones past one week of package arrival. If any silver elements on your piece are damaged, please send a photo to my email in the contact section of my website and we will discuss. The only elements you are promised a fix on is earring posts that have been damaged with a fee depending on damage and cause or possible chain damage on necklaces.
B3T SilverCo is not liable for any damage that happens once the product is in your hands (excluding listed reasons above). In the event that a piece is damaged or lost while shipping, message me ASAP and we will do our best to come up with a solution. I cannot guarantee a refund or replacement for items damaged or lost during shipment to you.
PACKAGE INSURANCE IS AVAILABLE AT THE REQUEST OF THE CUSTOMER. Insurance must be paid by the customer. Message us directly after making a purchase if you wish to add insurance to your purchase.
Once a package has been dropped off at our local mail carrier and out of our hands, It is your responsibility as the customer to do any tracking or communication with usps if needed. We are happy to help customers if there are tracking issues or questions. B3T SilverCo is not liable for any lost or stolen packages once the order leaves our facility and reaches mailing facility. Any lost or delayed packages are the sole responsibility of the customer.
B3T SilverCo is not responsible for any sizing mishaps on your part. Please make sure you know your correct ring and wrist sizes before ordering. All rings are specifically sized.
Thank you so much for supporting my dream and helping provide for my family. If there are any questions please feel free to reach out.
